“I would highly recommend Emerald Bay. Your staff is very kind and courteous and I never worry about the care my family member is obtaining from all of the staff. You have all been so helpful with questions or any concerns I have had.  My dad’s safety is always a priority with your staff. He is very happy there and calls it his home.  He loves his apartment” – Donnell M.

“My mother was diagnosed with Alzheimer’s many years ago and my father cared for her in their home with the help of Home Instead caregivers.  When dad passed away, my sister and I made the decision to move into a memory care facility.  Not knowing where to begin, we started asking around.  Two of our Home Instead caregivers said they had previously worked at Emerald Bay and had great things to say about it.  We also have a friend who works in administration at another facility (that doesn’t provide memory care) and Emerald Bay was at the top of her list for a memory care facility.

With 3 great recommendations, we decided to check it out. I can’t tell you how impressed we were (and still are). Emerald Bay has an amazing staff who are willing to work with you to ensure your loved one has the highest level of care.  They treat your loved one like a family member and we really enjoy the stories they share of things that happen when we’re not around.  It makes us feel like part of her life, even though we can’t be there every day.  We are so comfortable knowing that mom is in great hands and her needs are being so well taken care of.

Emerald Bay is a bright, clean place with lots of windows and common areas where residents can congregate together.  It is well cared for and even has an enclosed outdoor space for the residents to use when the weather is nice.  The layout is conducive to mom scooting around the halls in her wheelchair if she so desires.  Emerald Bay holds special event sand activity times where the residents can participate if they so choose.  The food is fantastic and is serviced on brightly colored plates.  They are so aware of their residents’ needs and will cut up food or assist with feeding if your loved one requires its.  They even have a doctor and a hairdresser who come to the facility, which is extremely convenient.  We feel like mom is treated with love and respect at all times.

While speaking with caregivers, I have heard how much they enjoy working at Emerald Bay and compare it favorably to other places they have worked.  I think that is high praise when employees comment on what a great place it is to work. I believe that when you take good care of your employees, it has a positive effect and spills over into their care of the residents.  It is a big relief knowing that, while we can no longer care for mom at home, she is in the next best place.  I would highly recommend the Emerald Bay Memory Care facility.” – Anonymous Family


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